A dedicated 24-hour seven days help desk has been functioning at the Central Procurement Technical Unit (CPTU) of IMED, Ministry of Planning, for the smooth conduct of electronic government procurement (e-GP) in the country.

The e-GP Help Desk (helpdesk@eprocure.gov.bd), having a hunting number of +8809609 112233, is equipped with required resources and expertise. Recently, its capacity has been enhanced with more resources to cope with the growing number of registered and non-registered tenderers and procuring entities seeking support from various parts of the country. 

Tenderers or PEs who are yet to register also want to know from the Help Desk about the process of registration and operation in e-GP. Those who are registered make queries to the Help Desk if they face any difficulty and problems while processing or participating in e-GP tenders.

The Help Desk members provide instant info, solutions and advices to them. However, if the queries are about specific explanations of any section of the Public Procurement Act or Rules, the help seekers are requested to refer it to CPTU authorities.    

The government has decided to connect all procuring entities with e-GP system (www.eprocure.gov.bd) by December 2016. The CPTU has taken up an action plan to implement the decision.

The number of PEs and tenderers registering with the system is increasing day by day. The Help Desk is working non-stop 24 hours every-day to provide e-GP related information and solutions as and when the PEs and tenderers make queries on phone, email and mobile numbers.